Privacy Policy

Date: April 7, 2020

Protecting your privacy is a priority for Complex Property Advisors Corporation d/b/a Property Valuation Services (collectively, “we,” “us,” or “our”). We know that privacy is important to you. This Privacy Policy explains how we may collect, use and disclose your personal information on this website and in other web-based advertising we may purchase and place on other websites. This policy is not applicable to information collected offline. By using this website, you agree to the collection and use of information in accordance with this Policy.

Personal Information

In the course of offering and providing our business services, it is common for us to receive certain information from and about our clients, including financial and business information, some of which constitutes personal or private information. Generally speaking, personal information is any information that can be used, directly or indirectly, to identify, locate or contact someone. Types of personal information include names, physical addresses, mailing addresses, social security numbers, email addresses, phone numbers, bank account numbers and driver’s license numbers. Under certain circumstances, personal information may also include other information that can reasonably link to a particular person, such as internet protocol (IP) addresses, unique device identification numbers, employment information, medical information and internet activity.

How We Collect Personal Information

Typically, we receive personal information directly from our clients in the course of performing our services. We may also collect personal information through services authorized by our clients. 

We also collect personal information through our website (www.propertyvaluationservices.net). For example, clients may have portal access on our website, for which we collect information such as your name, email address, username and password. We may also receive documents submitted through the client portal. If you contact us through our website, we will receive your name, address, phone number, email address and/or any comments included in your message. Our servers may also collect information from visitors to our website such as IP address, browser type and version, time zone setting, operating system and platform.

As you use our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing activities, and usage patterns. We do this for functionality (such as a saved password) and for advertising. The technologies we use for this data collection include “cookies.” A “cookie” is a small file placed on the hard drive of your computer which identifies the web browser. You may refuse to accept browser cookies by activating the appropriate setting limiting the use of cookies in your web browser software.

 

How We Use Personal Information

We use the personal information we collect from you to fulfill the business purpose for which you provide it. We may also use your personal information to: 

  • provide you with information, products or services that you request from us; 
  • provide you with marketing, promotional, and other notices concerning our products or services, or events or news, that may be of interest to you, either directly or through a third-party partner; 
  • carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections; 
  • operate, maintain, and improve our website, including to understand how you and other users utilize our website; 
  • test, research, analyze and develop products/services; and 
  • for any other purpose with your consent.

Disclosure of Personal Information

We may disclose personal information we collect from you: 

  • to our subsidiaries and affiliates; 
  • to contractors, service providers, and other third parties we use to support our business; 
  • to fulfill the purpose for which you provide it; 
  • to a buyer or other successor in the event of a sale or transfer of some or all of our business or assets; 
  • for any other purpose disclosed by us when you provide the information; 
  • to comply with any court order, law or legal process, including responding to any government or regulatory request; 
  • to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections; 
  • if we believe disclosure is necessary or appropriate to protect the rights, property or safety of us, our clients or others; or 
  • with your consent. 

We do not sell, rent, or otherwise share personal information with third parties for direct marketing purposes.

Data Security

We have implemented reasonable measures designed to secure your personal information from accidental loss and from unauthorized access and disclosure. The use of, and access to, your personal information by us is restricted to employees and contractors who need to know that information to provide services to you. 

We cannot however guarantee the security of your personal information transmitted to us through our website or other electronic means. Any electronic transmission of personal information is at your own risk.

Third-Party Providers

Some applications and services embedded within, or linked from, our website, such as maps and social media platforms, are controlled by third-party providers. These third-parties may use cookies, alone or in conjunction with other tracking technologies, to collect information about you when you use our website or navigate away from our website. These third parties may also have privacy policies that differ from ours. We do not control these third-parties or their privacy practices, and this Privacy Policy does not apply to any third-party website or service you may access through our website. If you have any questions about a third-party provider’s privacy policies or advertising, you should contact the responsible provider directly.

If you choose to share information about yourself in a public format, such as through a third-party website like Facebook or Twitter (which are linked from our website), we consider the information posted publicly to our business profile or pages on those sites to be public information and not personal information.

We also collect data about your activities that does not personally or directly identify you when you visit our website and the websites and online services where we display advertisements for our business. These companies also use automated technologies to collect information when you click on our ads, which helps track and manage the effectiveness of our marketing efforts. This information may include the content you view, the date and time that you view this content, the web searches you conduct, or your location information associated with your IP address. 

For further information regarding the privacy practices of our advertisement provider, please visit http://www.google.com/privacypolicy.html Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. Users may opt out of third party vendor use of cookies by visiting the Network Advertising Initiative Opt-out Page.

Children Under 13

We comply with the Children’s Online Privacy Protection Act of 1998. We do not solicit or knowingly collect any personal information from children under 13.

Non-Personal Information

This Privacy Policy does not restrict our collection, use or disclosure of any aggregated information or information that does not identify, or cannot be reasonably linked to, any individual.

Changes to Our Privacy Policy

We will post any changes we make to this Privacy Policy on our website. If we make material changes to how we treat personal information we collect from you, we will notify you by email or through a notice on our website homepage. The date this Privacy Policy was last revised is identified above. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting this Privacy Policy on our website to check for any changes.

Contact Information

Complex Property Advisors Corporation d/b/a Property Valuation Services appreciates your business. If you have questions or comments about this Privacy Policy, please feel free to contact us:

 

Phone: 913-498-0790
Website: www.propertyvaluationservices.net 

Email: info@propertyvaluationservices.net 

Address: Property Valuation Services

14400 Metcalf Ave., 

Overland Park, KS 66223

Your California Privacy Rights

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit our CCPA Privacy Notice for California Residents.

PRIVACY NOTICE for CALIFORNIA RESIDENTS

Date: April 7, 2020

This PRIVACY NOTICE FOR CALIFORNIA RESIDENTS supplements the information contained in the Privacy Policy of Complex Property Advisors Corporation d/b/a Property Valuation Services (collectively, “we,” “us,” or “our”) and applies solely to visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws.  Any terms defined in the CCPA have the same meaning when used in this notice.

Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:

CategoryExamplesCollected
A. Identifiers.A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.YES
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.YES
C. Protected classification characteristics under California or federal law.Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).NO
D. Commercial information.Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.YES
E. Biometric information.Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.NO
F. Internet or other similar network activity.Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.YES
G. Geolocation data.Physical location or movements.NO
H. Sensory data.Audio, electronic, visual, thermal, olfactory, or similar information.NO
I. Professional or employment-related information.Current or past job history or performance evaluations.NO
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.NO
K. Inferences drawn from other personal information.Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.NO

Personal information does not include:

  • Publicly available information from government records.
  • De-identified or aggregated consumer information.
  • Information excluded from the CCPA’s scope, like: 
    • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
    • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

We obtain the categories of personal information listed above from the following categories of sources:

  • Directly from our clients or their agents. For example, from documents that our clients provide to us related to the services for which they engage us.
  • Indirectly from our clients or their agents. For example, through information we collect from our clients in the course of providing services to them.
  • Directly and indirectly from activity on our website (www.propertyvaluationservices.net ). For example, from submissions through our website portal or website usage details collected automatically.
  • From third-parties that interact with us in connection with the services we perform. For example, from government agencies when we prepare readiness assessments for projects that receive government funding.

 

Use of Personal Information

We may use or disclose the personal information we collect for one or more of the following business purposes:

  • provide you with information, products or services that you request from us; 
  • provide you with marketing, promotional, and other notices concerning our products or services, or events or news, that may be of interest to you, either directly or through a third-party partner; 
  • carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections; 
  • operate, maintain, and improve our website, including to understand how you and other users utilize our website; 
  • test, research, analyze and develop products/services; and 
  • for any other purpose with your consent.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • As described to you when collecting your personal information or as otherwise set forth in the CCPA.
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information

We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:

Category A:             Identifiers.
Category B:             California Customer Records personal information categories.
Category D:             Commercial information.
Category F:              Internet or other similar network activity.

We disclose your personal information for a business purpose to the following categories of third parties:

  • Our affiliates.
  • Service providers.
  • Third parties to whom you or your agents authorize us to disclose your personal information in connection with products or services we provide to you.

In the preceding twelve (12) months, we have not sold any personal information.

Your Rights and Choices 

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you (also called a data portability request).
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing: 
    • sales, identifying the personal information categories that each category of recipient purchased; and
    • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights 

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

  1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  3. Debug products to identify and repair errors that impair existing intended functionality.
  4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
  6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
  7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  8. Comply with a legal obligation.
  9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.  Making a verifiable consumer request does not require you to create an account with us.  We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within 45 days of its receipt.  If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.  If you have an account with us, we will deliver our written response to that account.  If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.  Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt.  The response we provide will also explain the reasons we cannot comply with a request, if applicable.  For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.  If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you use of our services.
  • Charge you different prices or rates for services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of services.
  • Suggest that you may receive a different price or rate for services or a different level or quality of services.

Changes to Our Privacy Notice

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will notify you by email or through a notice on our website homepage.

Contact Information

If you have any questions or comments about this notice, our Privacy Policy, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

Phone: 913-498-0790
Website: www.propertyvaluationservices.net 

Email: info@propertyvaluationservices.net 

Address: Property Valuation Services

14400 Metcalf Ave., 

Overland Park, KS 66223