I’m excited to introduce myself and some of the wonderful things going on at Property Valuation Services that I have the privilege of being a part of. My name is Bryan Hileman, I am the director of Sales here at PVS. I started working here more than twelve years ago cold calling business owners to relay the unparalleled benefits and savings we can provide.
Over the past twelve years, I have worked with some of the largest healthcare companies in the country, been a part of our transition to working with all commercial real estate property types in all 50 states, worked with our Personal Property department to save a movie theater joint venture over $4M in property taxes on their projectors and worked with the owners of PVS to start an affiliate sales and use tax consulting firm named State and Local Tax Solutions. SALT Solutions works with major national hospital corporations, surgical companies and laboratory organizations. We use our expertise in both sales tax statutes and health care services, products and uses to identify creative new exemptions in order to file and achieve significant sales tax refunds dating back three to four years. We have secured numerous claims for our clients of six and seven figures.
Years ago, under the direction of our ownership and the leadership of our vice president, we decided to remodel our sales department with the goal of reaching more real estate owners and business leaders. This was in an attempt to educate them on our unique and proprietary reduction methodologies. We formulated a multi-tiered sales department including a call center staffed with talented lead generators to research and call more than 600 prospects a week each and transition as many of those phone calls to our more experienced account executives. These AEs work closely with our Real Estate and Personal Property directors to send out a proposal for signature so that we can start including those companies in our portfolio of valuable clients and, of course, save them a lot of money.
My role at PVS is to oversee our entire sales department, including three account executives, eight lead generators and one manager. This management entails strategic planning of geographic and industry-specific targeted prospects, which are thoroughly analyzed alongside our Real Estate and Personal Property directors. This helps us take into account prior successes and anticipated changes that would most benefit potential clients. I’m also responsible for the evaluation and implementation of lists for our lead generators based on the aforementioned analysis, along with the management of our internally developed CRM sales system where we monitor all of these prospects. I additionally enjoy being included in conversations with top prospective clientele, the involvement in the negotiation of contract terms with those who are interested in partnering with PVS and collaborating with other departments to better our sales efforts. Considering a large portion of my day also includes sales and operations of our affiliate company SALT Solutions, to which I am honored to now be a partner. My work is always exciting and varies from day to day.
COVID-19 presented most companies with difficult challenges. Lost revenue has created hardships no one saw coming and unfortunately, property taxes went up in most areas in 2020. 2021 revaluations are the first opportunity we have to make the justified reductions in order to try and alleviate some of the financial burdens facing our clients. Having an expert perform their own valuation and appeal is vital in what will be the most important appeals in decades. It feels great to be a part of a company whose purpose is to look out for those who need us.
I look forward to seeing our portfolio continue to grow by hundreds of clients each year, further developing our sales department as we strive to find creative and persuasive people to include in our PVS family and be a part of an amazing company for decades to come.
My name is Sydnee Starks, and I am the team lead for the hospital personal property accounts here at PVS. This month, I am celebrating my third year at PVS. During my first two years here, I was a business personal property tax consultant who oversaw over 500 accounts. I am now transitioning into a new role as the hospital team lead.